Frequently Asked Questions
If I add a new role to the platform, how do I map this newly added role?
First, you will need to collect the Greenhouse Req ID of this newly created role. To find this, you can do the following:
Navigate to Greenhouse and click into your new role
Copy and save the Req ID provided in the URL (see below)
Then, you'll want to log into RippleMatch and navigate to the Integrations Portal. From there, click Edit next to the Greenhouse icon. Then continue clicking Save and Continue until you get to the Role Mappings screen.
Once you're on this screen, you will be able to map your newly created RippleMatch role on the left by searching for the Greenhouse Req ID on the right!
Note: Newly opened roles in Greenhouse will show up in RippleMatch after 24 hours.
Is there a delay in when candidates are advanced from RippleMatch to when they show up in Greenhouse?
Candidates should show up in Greenhouse within 5 minutes of being advanced.
Are duplicate candidates uploaded into Greenhouse?
Yes. At this time, RippleMatch does not have the ability to scan existing candidates in Greenhouse before uploading a candidate.
Are we able to send any other candidate information outside of the ones mentioned above (i.e. education, work history, etc.)?
At this time, we are only able to push the candidate data outlined in this section of this document.
Can we get a candidate’s responses to the supplemental questions set up within the requisitions in Greenhouse?
Yes, by enabling the Custom Question Mapping feature.
How do I map my Greenhouse Sources to RippleMatch Sources?
In order to map your sources, you need to log into RippleMatch and navigate to the Integrations Portal. From there, click Edit next to the Greenhouse icon. Then continue clicking Save and Continue until you get to the Source Mappings screen.
Once you're on this screen, you will be able to map your RippleMatch sources on the left by selecting the appropriate Greenhouse sources on the right!
How can I get additional information on the Greenhouse <> RippleMatch integration?
For questions related to setting up your Greenhouse integration, please reference this Set Up Guide. For questions related to using your Greenhouse integration, please reference this article.
For all other questions, please email support@ripplematch.com, reach out to your Customer Success Manager, or reach out to your Solutions Architect.